Very patient and professional, consider the customer's needs, save money, and provide excellent service. I am delighted to be able to buy a car here and become a customer here

I had such an amazing experience. Showed up Friday as they were closing, walked out Saturday with an new car, great payments and true respect for a dealership.

Joshua was excellent to work with, providing us with the best experience purchasing a vehicle we have ever had at a dealership. We will definitely be coming back to Gene Messer Toyota for our future vehicle purchases.

Comfortable, fully informed and helpful service for those waiting for their cars. David,my service agent, was considerate and knowledgeable.

Tyler was great. I would have preferred to know more details about the loan rate before coming in to sign paperwork.

The staff was super friendly. David was very helpful and knowledgeable. I had a great visit.

Lucas took his time and helped me with what I needed with no issues. He kept me updated and helped me out when I needed it.

Great service as always. Matt always takes care of me and keeps me informed about my vehicle.

Great service with care & concern. Greeted within seconds. Prompt service! Great communication and no pressure. Thank you

I’ve never had a bad service experience at Gene Messer Toyota. Team members are friendly, efficient and thorough. I appreciate the ease of scheduling, comfortable waiting area and simple check-in/check-out.

The Service Department at GM Toyota has almost always been polite and efficient. I’m sorry to say that after today, I will no longer be using this. It is much less expensive to go to a non-dealership oil change place to get things done. When I bought my car, I agreed to the extended warranty. I’ve been paying $50 a month for two years now. And today somebody decided to change the rules so even though I’m still paying for the extended warranty, I can no longer get my oil changed. I have to pay $100 for it? And what that means is I won’t becoming two GM Toyota anymore. I’m very disappointed about that. It’s always been a good experience. But it’s too expensive to come there if I have to pay for it. And I’m still paying $50 a month for an extended warranty. I’m getting nothing out of. I guess that’s my fault. I just won’t do it again.

very good service. very good staff. very nice waiting area, good environment. all are good in short description. the best in Lubbock.

Keep me updated and posted and recommended on what needed to be done. Listened and took into consideration what I was saying for repair work and answered my questions.

Gene Messer Toyota is always very professional and polite to deal with. Their video they send showing you what they are doing or found is nice. The automatic text messages keeping you informed is also a plus. Waiting in their lobby and grabbing a snack or coffee at Tim’s coffee bar makes the wait seem just like a comfortable coffee break. Thanks Gene Messer!

We went to just look but they made us a great deal so we decided to buy. I have bought several vehicles from them and they've always made me feel respected and walking away feeling like I got a good deal