Gene Messer Toyota Reviews & Testimonials
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Gene Messer Toyota’s service department is awesome from start to finish! 5 Star always !
Stellar discribes the service and associated staff. Their people skills and attention to detail are extraordinary.
I returned from having my car serviced and read the report. I specifically asked for an oil change and to have the tires rotated. That didn't happen. I'm very disappointed in your lack of listening to your paying customers.
Very professional, technically sound, and very helpful. I am very pleased with the service at this facility. I will definitely return again.
Service department listened to my issues and ask my input. Everyone was friendly and kept me informed. I even got fresh popcorn while I waited in the wiring area! I world definitely make the 1.5 drive again if I need my car worked on again.
Made an appointment for service. The attendant was cordial. The waiting area is nice and comfortable. They completed the service taking reasonable time.
Tyler was easy to work with, he was very communicative through the allocation process from start to finish so the purchase was seamless.
Employee was very nice and helpful!!!! Service was great!! Even the concession place !! Top notch!!!
Mathew was great at keeping us informed of progress and the car was fixed right first time.
Very quick, very professional and very thorough service! I really like the service department at this dealership!
Professional, excellent work and craftsmanship, helpful 👏, helpful, knowledgeable, on time, appointment at the time provided, enthusiastic, supportive, encouraging, and great job completed.
Very well run. The Uber is a great benefit too. Made it easier on my wife
I took my Lexus to a Lexus dealership for repairs,They kept it for 2 weeks and didn’t communicate or call me about repairs needed to fix the problem,Picked it up and brought it to Gene Messer Toyota and had it all fixed within a week,Gene Messer Toyota is a excellent Dealership.
Helpful, polite, cooperative, the young man that helped me was energetic, friendly, and tried to make the experience as pleasant as possible
Very helpful, kept us informed, used my coupon, fast service. Respectful of my vehicle, we always get our 4-Runner’s oil changed here.
Did not have muck time to check out weather bad it was ok what I had time for
Great service. Got it turned around fast and did a full walkthrough. Very professional service
Great salesman. Dealership does not know when their own hours are open. This is filler.
Supposedly purchased new vehicle but had another person programmed as primary driver. Salesperson said vehicle was in delivery bay and took over 30 minutes to clear. Felt like I purchased a used vehicle
Great service during a difficult situation. Outstanding attention and focus on what I needed. Very accommodating and helpful.
Excellent as always. Kade Riney was very informative, personable. Josh was excellent in the finance department. This makes our 3rd or 4th we have purchased from this dealership over the years. Both new and used.
Very professional and they do their job with great quality. I will go back anytime!
Service is always a pleasant experience; easy to schedule; efficient check in. Knowledgeable and helpful staff. Great lounge. Service is performed quickly with outstanding quality.
I felt like I was treated just like anyone buying a new car even though I was buying one of the cheapest used cars on the lot.
Efficient business managers, great atmosphere, salesman was not pushy, great product. Thorough explanation of pall the bells and whistles of our new Camry.
Toyota Lubbock people are Punctual, experts, respectful, honest , everyone, everytime. They always make sure my 4 Runner is running efficiently
I've taken my RAV4 to this dealership since I moved to Lubbock in 2021. I've always had stellar service. My most recent visit was went beyond my expectations. An issue arose when the service techs were trying to remove a lug for a tire rotation. At first, I was told I would be charged to make the repair. That didn't sound right to me, so I spoke with Stepanie W., one of the managers on duty. After a few conversations back and forth, it was determined that the the lug was likely over tightened by the technician during ...
Very helpful. so polite. Always answer the question you have Bryan was very nice checking me in for appointment
Excellena a a a a a a a a a a a a a at
Gene Messer Toyota is a top-notch dealership. The space is clean, bright and well-organized. The staff is welcoming and kind. We enjoyed working with them.
Very friendly and professional. The service staff treated my trucklike it was their own. Thank you
I am very satisfied still and at peace with the services I get, made my care safe to drive. The only thing that I am not happy about is that I had ana appointment at 0745 am and got the car at almost 4pm. Am hoping next time I would get update that it would take long so I can also be productive of the day rather than keepin’ on waiting.amidst all this staff Kolby is amazing.Thank you gene messer Toyota.
They do a good job and they are friendly. The wait time is okay too.
Outstanding service to my vehicle. Did not have any worries about the work on my vehicle.
They are very polite, they have the knowledge and they take care of my vehicle
Service technicians were professional and courteous and answered all my questions., Car dealership was clean and service department was comfortable for customers waiting for their vehicle.
Great service. Wait was a little longer than expected but understand they were very busy.
Always great service! All of the service advisors are so helpful and willing to help me or my family with whatever our problem is. I highly recommend Stephanie, Matt, Adam, Colby, Jesse, Kolby, or Bryan. Thanks for everything for the many years that we have enjoyed driving Toyotas.
The best customer swerve in Lubbock. We won’t take our cars anywhere else! They also guarantee their work!
Andrew Harper was very professional and good to us. Thanks Andrew for your professional and kind help.
Always a good visit. Got done in a reasonable time and was completely satisfied with the service and the service advisor.
Wonderful service. They were helpful and accommodating. I’ve always received great service. This is my 4th Toyota.
Service department is always spot on. Very friendly and they always keep you posted on the progress of your service.
Colby did a great job. Friendly. Promised a time and got it delivered sooner. I’ll be back.
Great friendly fast service that you can rely upon. My first choice in Toyota service!
Tyler was amazing. I have a beautiful vehicle and just when I needed it. He was so patient and kind. Josh was so kind and went over everything in detail. Both were very professional and made the process such a great experience. 10/10 I would recommend.
Gene Messer has the largest inventory and best prices out of every dealership I searched in the West Texas/ New Mexico region. My salesman Andrew was available to do all my paperwork over the phone and online. Andrew was also responded to my text at 11PM just 5 minutes later when I was having an issue with getting my title. I appreciate his dedication to helping me get a new car.
Everything was bone in a timely manner. All was explained before anything was done very professionally done
2nd time things disappear from my car last time was a yeti cu. Today was a case of drinking water!
The service department of this dealership SUCKS!! Slow, Beligerant, Condescending, Useless, Inept, Pathetic, Incompetent, Sleazy…
I received the best customer service here. Tyler and Joe were fantastic. Tyler was not at all concerned about selling when he came to talk to me at the beginning. We let him know we were just looking. He did not pressure us in anyway, which is refreshing for a dealership. Joe was fantastic in financing, he finalized everything for us and made it a great experience. Thank you gentlemen! We appreciate both of you!
Quick service and polite employee that answered all of my questions. Will return to this location
Gene Messer Toyota, in Lubbock, TX, provides excelent customer service like dealers used to when I was a young man. I recommend them to everyone.
Loved text updates to keep customer informed and allow me to ask questions and respond to options offered.
Over the years I have been able to depend on the service and parts team at Gene Messer Toyota. I am always treated like family and greeted with a smile. Thanks for being so amazing.
Amazing service from the moment you walk onto the lot. They allow browsing without pressure!! These people are not pressuring you to buy, they ask if you’re looking for anything in particular, and go from there. Tyler was always super helpful and kind if we had questions. Thank you to Joe for being fantastic in financing. Thank you both for making this an amazing experience!
Exceptional service friendly staff and great wait times highly recommend for all of your car servicing needs love coming here!
I’ve been getting my car serviced at Gene Messer for several years now. These past few years I’ve grown accustomed to my service advisor, Adam Baugher. He goes above and beyond to answer any questions or concerns I may have. Adam is a valuable asset to the Gene Messer Service department! DON’T LET HIM GO!! !
They worked really well with me and helped me to buy my first car! I would buy from here again.
Hassle free, quick and thorough service. I was in and out in thirty minutes. Great job!
Great experience! Adam was my service rep and is great! He always makes sure that he addresses all of the concerns I have with my 4-Runner. He is personable and answers any questions I have. Thanks Adam for helping me stay on the road safely.
Friendly staff. Explained what they’re going to do with my car before I leave it to them. Helpful with my questions. Prompt service
Arrived for an 9 o’clock appointment was immediately lead in the Service Bay. They took down my information and I told him I would wait for service to be completed in the customer waiting area. The representative told me it would be about one hour.. When the representative came to get me to tell me, my car was ready only 40 minutes at elapsed. My 24 month inspection was completed. I gave me an oil change tire rotation and sent me on my way. Whenever I need something done to my car. I will be back to Gene Messer Service dept.Thanks &...
Outstanding customer Service and very efficient service! We appreciate each and every employee at Gene Messer!
They were courteous and respectful. Asked what I needed and didn’t try to sell me anything else. Only problem was they didn’t replace the sticker telling me whet the next oil change is. Had to come back and have it done. Also they had the wrong first name. It’s Louis!
Amanda is the best! She listen to what i wanted and found exactly what i asked for. The staff was friendly and helpful also
They were very prompt. I am very satisfied with their work. Everyone I dealt with was very nice.
Elijah Vasquez was an absolutely amazing salesman! From the moment we walked in, he made us feel like family rather than just customers. He took the time to understand exactly what we were looking for, answered all of our questions with patience and honesty, and made the entire process smooth and stress-free. His professionalism, knowledge, and genuine kindness truly set him apart. We never felt pressured—just completely taken care of. If you’re looking for someone who goes above and beyond, Elijah is the one to see! Highly recommend!
Always great to work with. Everyone should have such great service and very timely of course
Service was perfect and the staff was super friendly. Replaced a tire and had my vehicle back in under an hour.
This is our third time buying a car from here and they always do exceptionally well with service!
Nice experience Bryan helped with kind professional promptness and service was quick and precise work.
Prompt , courteous & informative . They put me right in queue and showed me to a comfortable waiting area.
Greatly impressed with the fast and prompt service and communication. Very satisfied with the overall service
Dealership building is incredible and the employees are kind and courteous. From the second I stepped foot onto the lot, I was greeted by multiple sales people.
Great dealership highly recommended. Prompt service, in and out every time I take my vehicles in for service.
My over all experience was fine, but they were not prompt when my car was done. It was pulled in and then moved up front to let other cars out. I was never alerted my car was finished. I waited 30 more minutes not realizing my car was moved up front and waiting for me. The automated notice of completion could at least be updated if their service staff are “busy” most of them were sitting at their desks, on their cell phones or even online shopping on their work computers.
They did everything they said they were going to do and it was done in a timely manner.
I took my vehicle to the service department for repairs and service. All work was completed in a timely and professional manner. My service advisor, Kolby Cook, explained all details about the repairs and was very knowledgeable.
Always very very friendly, great great service very.very knowledgeable and great great customer's service
Mr. Paez was very helpful and courteous. Made sure all my questions were answered about the service on the vehicle.
Fue excelente el servicio dealer y del vendedor Gerardo, gracias a él pude comprar mi Toyota
Staff is always friendly, helpful, honest, and expedient. They’re not pushy and always put the customer first.
Super helpful and excellent service. They were very respectful and professional.i would definitely recommend.
I'm very pleased with my Gene Messer Toyota experience and John Neely my salesman. He went the extra mile for me and I believe I got an excellent Tacoma and good deal.
They were friendly and attentive. They also had a positive attitude and helped me get into want I wanted in and out.
Great friendly service. Just don’t like how long it took. About 5 hours for an oil change and tire rotation. Other than that, it was great
They are very kind and very respectful and honest.I found it very easy to talk to them.
Staff very friendly. Very knowledgeable. Was able to explain to me what work my car needed. And how I can go about getting the work done in a timely manner
Prompt, professional, and very responsive. Placed an entire new engine in less than 24 hrs
Great experience. Felt no pressure and had what i was looking for. Second car i traveled to Gene Messer for.
Bryan was great and patient Since I live in Dallas He kept the vehicle until I could pick it up
I did not notice until driving away that only 3 of my tires were aired up.
Great customer service! They had me out of there in very little time. The staff is all so friendly and welcoming.
I had my truck serviced today, and as always, I received excellent and professional service. I’ve been with Gene Messer for over 5 years and it’s always the best. Colby provides professional and friendly service. Thanks Colby! JM
Timely kind professional helpful. I thought they were well prepared and exceeded expectations. Ho see them.
Great service, friendly, professional staff. I was very impressed with my visit. 5stars all the way!!!
Matt Walker, takes good care of me. Love the lounge area and coffee bar. Toyota!!❤️
The service team at Gene Messer Toyota is the best! The service department does a great job at what they do and I appreciate each of them. Thank you Gene Messer Service Department for all your hard work and great service!!!
The staff at Messer Toyota in Lubbock, Texas. I’ve done an awesome job on our two purchases of a 2020 Camry and a 2023 Camry thanks for the great service.
Reviews & Testimonials | Gene Messer Toyota