Gene Messer Toyota Reviews & Testimonials
Looking for testimonials and reviews about Gene Messer Toyota? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
David R and his team are fantastic. They jumped right on my problem and had it fixed in less than 5 minutes. I have been a loyal Gene Messer satisfied customer for over 25 years.
Great customer servic, great service and communication. The wait was not too long and a great eating area
went in person to check on an oil change. David Kirkham was first to great me and ask what I needed, very helpful and set me up for a next day oil change. The next day, I was early and Adam Baugher was the first of any to say hi and asked how he could help. Adam was amazing , answered all of my questions and gave me even more info on my car which I had just bought from Carmax..Adam was kind, polite , attentive and a great customer care person. As a senior, he treated me like a real ... Read More DealerRater - Jul 10, 2025
Nice and friendly staff. Very helpful and quick service. Adam and bryan made sure I was well accommodated
Friendly and knowledgeable staff, and smooth process through financing. Service department at gene messer toyota is also one of the best in town.
Just bought a new Sequoia with the help of Nievas Garcia. Excellent and friendly service.
Stetson was absolutely AMAZING! So very polite and truly listened to exactly what I wanted. Nothing short of impeccable service!
We bought a new RAV4 at Gene Messer Toyota and had a great experience. The salesperson was friendly, professional, and not pushy which was much appreciated. I recommend you consider this dealership if you’re in the market for a new vehicle.
No problems presented for appointment were addressed other than changing settings on dash. Heads up display didn't even display when leaving the appointment. LTA showing on but ineffective and inoperable. No data presented to ac concern other than verbal that "we checked it"
Was the worst ! I waited 3 hrs for a oil change Not cool at all
My wife and I came into Gene Messer Toyota needing to purchase a new truck with some special circumstances. My pickup had been totaled from a recent hail storm. Devin Pineda, our sales representative, and Austin, one of the managers, were willing to listen to our circumstances and special needs and went out of their way to make a deal happen. I will not hesitate to go back the next time we are in the market for a new vehicle. Give them a try.
Customer service rep was very knowledgeable of what needed to be done kept me informed
I have been a client of this dealership for decades with multiple Toyota vehicles. They are knowledgeable, trustworthy, and reliable.
Adam was not only informative, letting me know what service was recommended while assuring me the more expensive recommended service could wait a bit, safely, he was also friendly. And polite!
Luke was amazing and so helpful with what I was looking for and on my budget.
I have purchased 3 Toyota’s here & 1 Toyota in Plainview, Tx. Kolby Cook was very personable and explained what was done to my car.
Very pleased with Gene Messer Toyota meeting all my needs from the sales staff and finance department getting me the best rate. I will be a return customer in the future.
Service team was quick and efficient. David Kirkham was a great service advisor. Uber was provided free with service which was really convenient
I was under of the assumption that toyota car care was 3 year 30,000 miles. I was suprised with a charge for something I thought was covered 100%. $116.00 I didn't realize I was going to have to pay. YOU KNOW WHAT HAPPENS WHEN YOU ASSUME. This is the exact reason I bought my car from STREET TOYOTA IN AMARILLO. I have tried and tried to buy a car from gene messer toyota two different times and I always leave frustrated. Should I feel that way when I'm the customer?
Brian was very attentive and professional They got my car done quickly. Thank you all
Best service I’ve had here. Everyone was friendly and I was in and out in a timely manner.
Great service from Kade Riley. The shopping experience was swift and painless. I look forward to recommending Kade to friends and family!
Friendly professional and very clean facility and they are very well informed on their vehicles
Luke @ Toyota is great! Very helpful & very professional! He helped me find three vehicles! He is not pushy. That’s a big plus. I would recommend Toyota to anyone which I do.!
Amazing people. Always a great experience for service. Easy to make appointment and get me in and out in a timely manner
Austin was the best ! Easiest purchase ever!!! Looking forward to purchasing another truck for our fleet !
They were very thorough and very helpful. They kept me in touch with what was going on. Pleasant. atmosphere to wait in.
From buying my car to servicing it everything is easy. I do wish they had a bigger selection but im happy with my purchase.
They did not inspect the vehicle before selling to me. My tire pressure on two of the four tires had low tire pressure like 25psi my back right light was also out when returning home from purchasing the vehicle. Took the truck back the next day to get problems fixed as well as cancel my extended warranty it has been three weeks since purchasing the vehicle and still have not received my refund. Every time I ask about it all I get is it’s in the mail.
The people were courteous and the service was quick and easy! They even had a coffee shop!
The dealership intake area was clean, the man who checked me in was fast and efficient. The waiting area was nice, roomy and clean. I was kept up to date on the progress of my car by text message. I even received a video of the mechanics as they worked on my car. (After they finished). Check out was easy and efficient.
They are awesome at this location,,, Matt is usually my service guy and he always takes care of me when I take my Tacoma in… everyone is prompt and quick
Had a good experience. Was provided a ride home and back when my vehicle was ready.
Adam was an excellent salesman and worked hard to get me in my new Highlander! I absolutely love it. I couldnt have asked for a better experience.
Excellent customer experience from our saleswoman Amanda and finance Eric. We will use this dealership again!
Johnny Jimenez III helped us out so much buying our Toyota RAV4. Him and his team were wonderful the entire way through the buying process and really met us where we were at. Couldn’t recommend more!!!
Great service and great people. Go the extra mile to take care of me and make me feel taking care of me is important
Amanda in the service department was friendly, kowledgeable and kept me informed on the work being done.
Very professional and did a fantastic job . Much appreciated . Will always take my vehicle to be serviced here.
I appreciate the young man, Mark Shafer, showing us several vehicles. He knew we were not going to buy, but took the time to give us the information we asked for.
Thank you ! Great job Tyler Jenkins for helping find the perfect car for me . Thank you for again.
Delivered as promised. Staff were courteous. Waiting area comfortable. Fifteen words is an unnecessary and excessive waste of your customers time.
The sales person, Cooper Donathan was friendly and knowledgeable about each truck I considered. There were no hard pressure tactics. The financial manager was very clear and concise. The overall purchase was easy and I am very pleased.
Great visit. Kolby, my service advisor, explained everything. Arranged for uber rides to and from the dealership.
Quick, professional, easy to book and use. The tech making the inspection video did a great job in both demonstrating and explaining the details of his inspection.
Prompt and friendly service writer. Provides transportation back to home and when work completed. They pick you up at home and return to dealership together your vehicle I recommend both sales and service department a
Nothing but excellent service! Professional and friendly are essential characteristics which makes me appreciate the dealership
Service dept. was open and ready for my appointment. Staff were friendly and efficient. Services were completed in a timely manner..
Always welcome me and make me feel like friends. Matt Walker always keeps me updated on my vehicle. I recommend Matt and Toyota to all my friends and family.
Went to the dentist in Lubbock and they asked if I could take some medicine back to my home town because the son of my local dentist had some teeth knocked out in a baseball game. After I left the dentist office I had an appointment with Gene Messer Toyota to have my truck serviced. The appointment was over two hours later. I explained the situation with the medication to their service department and they got my truck in immediately and we were able to rush the medication back home. Gene Messer Toyota stepped up when they didn’t have ... Read More DealerRater - May 23, 2025
The service team is great. The sales team made promises they have never kept regarding the tinting of my windows and the detailing of the car.
I was offered help right away and everyone was really nice and professional. Curtis made everything easy and he was really helpful.
My complaint is with regard to maintenance and service. The service itself is fine. However, the pricing on services is never transparent and has always been higher at checkout than it is listed online or quoted, particularly routine maintenance. When I ask why, it is a different reason every time. Sometimes it is due to a “shop charge” (which they won’t put on the receipt). Sometimes it is because “those prices online are out of date”. And no, it is not because I had things that popped up needing to be fixed. This happened to me even when everything ... Read More DealerRater - May 22, 2025
The dealership was very nice, fast service with service department and great customer service experience.
I had been there before and didn’t plan on going back again but gave it a second chance and was impressed thanks sincerely Batman
Very patient and professional, consider the customer's needs, save money, and provide excellent service. I am delighted to be able to buy a car here and become a customer here
I had such an amazing experience. Showed up Friday as they were closing, walked out Saturday with an new car, great payments and true respect for a dealership.
Joshua was excellent to work with, providing us with the best experience purchasing a vehicle we have ever had at a dealership. We will definitely be coming back to Gene Messer Toyota for our future vehicle purchases.
Comfortable, fully informed and helpful service for those waiting for their cars. David,my service agent, was considerate and knowledgeable.
Tyler was great. I would have preferred to know more details about the loan rate before coming in to sign paperwork.
The staff was super friendly. David was very helpful and knowledgeable. I had a great visit.
Lucas took his time and helped me with what I needed with no issues. He kept me updated and helped me out when I needed it.
Great service as always. Matt always takes care of me and keeps me informed about my vehicle.
Great service with care & concern. Greeted within seconds. Prompt service! Great communication and no pressure. Thank you
I’ve never had a bad service experience at Gene Messer Toyota. Team members are friendly, efficient and thorough. I appreciate the ease of scheduling, comfortable waiting area and simple check-in/check-out.
The Service Department at GM Toyota has almost always been polite and efficient. I’m sorry to say that after today, I will no longer be using this. It is much less expensive to go to a non-dealership oil change place to get things done. When I bought my car, I agreed to the extended warranty. I’ve been paying $50 a month for two years now. And today somebody decided to change the rules so even though I’m still paying for the extended warranty, I can no longer get my oil changed. I have to pay $100 for it? And ... Read More DealerRater - May 10, 2025
very good service. very good staff. very nice waiting area, good environment. all are good in short description. the best in Lubbock.
Keep me updated and posted and recommended on what needed to be done. Listened and took into consideration what I was saying for repair work and answered my questions.
Gene Messer Toyota is always very professional and polite to deal with. Their video they send showing you what they are doing or found is nice. The automatic text messages keeping you informed is also a plus. Waiting in their lobby and grabbing a snack or coffee at Tim’s coffee bar makes the wait seem just like a comfortable coffee break. Thanks Gene Messer!
We went to just look but they made us a great deal so we decided to buy. I have bought several vehicles from them and they've always made me feel respected and walking away feeling like I got a good deal
As always prompt and professional service. At reasonable cost. What more could you ask for?
Always very efficient and professional. Great dealership. Ride home is always fast efficient. Make me glad I chose Gene Messer Toyota.
They are always very nice and accommodating! Matt Walker goes above and beyond for his customers.
It is always easy to get an appointment time that works for me. The technicians are always very clear on procedures and cost. I won’t take my car anywhere else!
Completed repair while I waited. Staff was courteous and helpful. Facility was clean and organized today
Efficient and informative. Communicated well, helped with hatch adjustment, had vehicle ready in a timely manner.
Great experience, we had to come in from Amarillo,late. Our salesman, Kade did a great job for us with our purchase.
Very polite and courteous. Explained everything they planned to do. Completed work quickly and efficiently. Called me to report my thermostat cup I inadvertently left.
Service performed in a timely manner with a 🙂 And good rates also. I will be defiantly using again.
Great service and very communicative. Definitely recommend using them. They were great to work with.
Lucas Mason was extremely helpful and patient when I came in to just look around at the used vehicles. He and the rest of the team at Gene Messer got me a great deal on an new Toyota at a better rate than I would've gotten on a pre-owned vehicle and I'm very grateful to all of them for that.
Made Riney is the best ! He went above and beyond to help me get what I was looking for . Excellent service
Purchased a vehicle in late February, immediately began having issues with vehicle, took it back to dealership and went from spark plug issues to needing the whole engine replaced, after this there was next to no communication, I was told to get a rental through the dealership and called and messaged multiple times and was ignored, went a month without a vehicle, then after I got my vehicle back they had replaced the engine but not put coolant, so overheated. Very disappointed in entire experience.
They always do me right and don't try to sell me something that I don't need. I feel very confident as a female that they won't take advantage and oversell me.
David in service department was extremely helpful and courteous. I was impressed at the overall efficiency of service and I would recommend Gene Messer to anyone that I know.
They were great and help me with the prices I needed. I would highly recommend this dealership.
On numerous occasions, details were left out , repairs that were known where not addressed immediately. On more than one occasion- my warranty was not used , when it should have been, non-Toyota parts were used even though I stated that they should only be used. Diagnostic reports show more than instance of “PASSED “
status when components and functionalities were not even looked. They charged me thousand for things they claimed were causing issues , after they completed the work, the same issues existed - and my car was put on the road as “ SERVICE COMPLETED “ when in fact it was unsafe to ... Read More DealerRater - Apr 22, 2025
Gene Messer Toyota’s service department is awesome from start to finish! 5 Star always !
Stellar discribes the service and associated staff. Their people skills and attention to detail are extraordinary.
I returned from having my car serviced and read the report. I specifically asked for an oil change and to have the tires rotated. That didn't happen. I'm very disappointed in your lack of listening to your paying customers.
Very professional, technically sound, and very helpful. I am very pleased with the service at this facility. I will definitely return again.
Service department listened to my issues and ask my input. Everyone was friendly and kept me informed. I even got fresh popcorn while I waited in the wiring area! I world definitely make the 1.5 drive again if I need my car worked on again.
Made an appointment for service. The attendant was cordial. The waiting area is nice and comfortable. They completed the service taking reasonable time.
Tyler was easy to work with, he was very communicative through the allocation process from start to finish so the purchase was seamless.
Employee was very nice and helpful!!!! Service was great!! Even the concession place !! Top notch!!!
Mathew was great at keeping us informed of progress and the car was fixed right first time.
Very quick, very professional and very thorough service! I really like the service department at this dealership!
Professional, excellent work and craftsmanship, helpful 👏, helpful, knowledgeable, on time, appointment at the time provided, enthusiastic, supportive, encouraging, and great job completed.
Very well run. The Uber is a great benefit too. Made it easier on my wife
I took my Lexus to a Lexus dealership for repairs,They kept it for 2 weeks and didn’t communicate or call me about repairs needed to fix the problem,Picked it up and brought it to Gene Messer Toyota and had it all fixed within a week,Gene Messer Toyota is a excellent Dealership.
Reviews & Testimonials | Gene Messer Toyota