Gene Messer Toyota Reviews & Testimonials

After car shopping for almost a year, I went to Toyota to speak with Amanda. She was amazing throughout this whole process. She took the time to answer all of my questions and help me find the right vehicle for me! Very happy with my experience and my new car.

I understand that it is presently difficult for almost all businesses that provide a service to hire and keep competent people. I moved here from Colorado where I bought my Toyota and had it serviced exclusively at the dealership. I guess I just thought every dealership would provide prompt, efficient service and would communicate about the process. Communication is somewhat lacking here, even though they have a texting program. I got a text that my car was ready and still had to wait twenty minutes (with no other customers in evidence) because the paperwork wasn’t ready.

My salesman, Joe Enriquez, made this transaction the easiest! He listened to my needs and wants and provided the very car I wanted. Thank you Joe!

The Most honest and amazing dealership in Lubbock We bought few cars from here in the past David kineman is the best sales man , he will take care of you Also, their service department is close to none, great attitude, fast and fair. Thank you guys for the outstanding service.

Excellent customer service. Easy to make an appointment. In and out in just an hour for the service required. Adam is an exceptional employee. Courteous, explained all charges, and made you feel as if you were a valued customer.

Did a good and fast job on my oil change! Last time I was there you installed a new tailgate latch, it is hard to open now!

I wanted a Jeep Wrangler with low miles and found one in Lubbock, TX from Gene Messer Toyota. Being an out of state buyer, I wasn’t sure how easy it was going to be to purchase. I want to report that everything from Oscar Tristan in sales, going out of his way to send me pics and make sure that all my questions and concerns were answered to finance with Austin Abbott went amazing! Both guys went above and beyond in customer service and the buying process was so easy and effortless! I would highly recommend buying a vehicle ...

Very good service. Very friendly and quick. Next time if i get discounts or better deals that would be great. Thanks a lot. I recommend this place. 👏 👍

Excellent customer service and help by Colby Nice clean facility with a mini snack and coffee shop too Inventory may be limited due to pandemic or location but they work with you on price to provide best possible value

Went in for the first service on my lease. Very helpful in getting me setup and entered into the system. Just moved to the area and I appreciate having a good service department.

Gene Messer facility is very nice (including coffee bar!) and Covid precautions are meticulously followed. Was able to easily get around with my walker which I appreciate. Service was extremely impressive from start to finish and work was very well done. My service advisor, Colby Watt, was just awesome-polite,helpful, efficient, and knowledgeable. Appreciate him making it a pleasant and unstressful experience. I like the system of sending texts and emails during the process. Will definitely go back to Gene Messer!

I went in for a service. They got me in quick and were finished in a reasonable amount of time. Always very polite and answer the questions I have.

Great service good price . David did a great job. I dropped my car off at nine, they did the oil change and it was ready at four thirty.

Jose Garcia Venegas was amazing during the entire process of purchasing my Avalon. I live out of state and was having a hard time locating a vehicle. I came across the perfect car on Gene Messer's website, so I emailed for more information. Jose responded and the rest was history. He provided unparalleled customer service. Thanks, Jose!

Mr. Nieves Garcia did an amazing job for us. He was available when needed and answered any questions that were presented to him. Also very knowledgeable about Toyota vehicles.

Service advisors very helpful. My vehicle is ready when they say it will be. No problems with any work they have done on my Camry. They get it right on the first visit.

Honest about the car not being reliable that I inquired about, really respect this dealership.

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Love this dealership. The service department is the best. I always bring my vehicle here for the best quality service. I think you will also.

Took my Highlander today - greeted by Colby and taken care of totally. Friendly and remember me from my purchase. Dave and Brady couldn’t have been any nicer and helpful with helping us plan another purchase. Top notch from maintenance, service, sales and management! Was in and out faster than I could drink my coffee. I’ll drive to Lubbock for this everytime

Very good, everyone was very nice clean and pleasant. The building was very clean, and it was very interesting to look every thing over. Thanks

Great service as always from Mr. Walker. He was patient and kept me well informed about what was going on with my vehicle. Would definitely recommend.

Joe took care of me when I found the perfect Toyota RAV4. He made the process go very smooth for me especially since I’d just been in an accident and my older model RAV4 was basically totaled.

Great Service Department! Got my oil changed and was in and out in no time. Great job!

Super customer service. My service manager was business like, courteous and helpful. The Uber was great. The work was done in a timely manner. They kept me informed throughout.

Great customer service.Awesome service. Nice and clean waiting area. Service was done in a timely manner. I was informed in detail what was done with my vehicle.

I had trouble with my Toyota Camry the tire was going low often! So I decided to bring it in to get my tire checked out! They found a small nail int and fixed it on the spot in no time! Very pleased with Matt my service advisor!

I had a low tire on my 2019 Toyota Camry so I brought it to be serviced! I was immediately approached by the service department crew and was greeted respectfully! I thought that was awesome!

I took my car in this morning for regular maintenance. Matt was extremely courteous and helpful. They got me a courtesy ride back home. I love Gene Messer!!

We purchased a vehicle from out of state. My first interaction on the phone with a salesperson wasn’t great but Oscar helped us make a deal and tracked down a missing accessory.

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Wonderful staff! Great service! I appreciate all that you did to make purchasing our Toyota Avalon a pleasant experience. We felt like family! Thanks Stacey Bixler

Great dealership. Flew down from Seattle to get a used car they had. Was treated fairly on the price and got great service. Brandon was great as well as the FNI person.

The service drive is highly recommended. I am very impressed with the atmosphere and my service writer, Brandi, did an excellent job. Thank you!

Great and friendly service,Thank you Brandi!

Great Service. They have completed remodeling so everything is clean. Service people are friendly and helpful and knowledgeable.Would recommend them to have served and repairs.

Cody was very helpful. I got to order a part . Loved the waiting room. Snack bar and sports Tv were very nice. Very comfortable.

Very efficient and respectful representative. A shout-out to Brandi!

Great Service experience. Gene Messer Toyota provides great service for my cars. The service Advisor, Stephanie, explains everything in detail and ensures I am pleased with the service. In addition to service, I have purchased several vehicles through Gene Messer Toyota and must say the purchase experience has been easy and seamless.

Andrew Harper was our salesman and we couldn’t have asked for better service. We were ordering two Tundras and anxious for them to arrive before Christmas. He provided us with his personal phone number and fielded questions even on his day off. Outstanding service from start to finish. Highly recommend!

I just had the first scheduled maintenance for my 2021 Toyota Camry and I couldn’t be happier with the service here. The service for the car itself was thorough and they finished an hour early. Brandi was my rep and she was kind and responsive.

They do a great job and communicate well!

They were very helpful and responsive to my questions/concerns.

Nice people. Fast friendly service.

The friendly environment and friendly staff

Work was performed expeditiously and professionally. Well done.

I have been using this dealership for years. They have always done a great job. I went in this time for a tire rotation & the nicest young man helped me. Colby made sure I was taken care. The waiting area is newly remodeled and even has a coffee bar. It was a peaceful experience….no surprises!

Went for regular maintenance. It was great that they applied discount from the coupon I received in the mail. The waiting time was decent too

I just bought my 4th vehicle from Joe Angel up at Gene Messer Toyota and couldn’t be more satisfied. If you’re in the market for a vehicle be sure to hit up Joe, he’ll do you right every single time 100%!

Quite Helpful, and efficient.

Worked with a salesman Andrew Harper he was real professional he knew his vehicle that he was selling I would buy another one from him

Sales man was fast at pre qualify the credit app . Finance was a fast process was in and out in no time. I left with what I wanted and not what dealership had in stock. Last but not least my sales person was great and answered all my questions to the T

Andy was very nice Ann knows what he’s talking about

They are very nice and work with you the best they can.

Brandi is always accommodating and tells me what other services I need to keep my daughters vehicle running smoothly. I will go to this dealer when I need service for my vehicles.

Excellent service. Thank you, David!

I recommend Sales, Service, Parts for all of my Toyota Needs. I have Purchased several Toyota vehicles in the past and will continue for several years to come. The staff has always met my expectations and have gone above and beyond. I would mention names but there are to many to specifically recommend . And for that reason I will continue to do business with GMT!! Thank you again AN

Polite, well mannered workers

The service department was very accommodating and helpful. They took the time to answer all my questions thoroughly.

Very efficient and helpful. As always the personal was extremely good. It’s a pleasure every time I need to visit I appreciate being treated with respect and courtesy

Prompt courteous customer service!

This is my 5th Toyota, the 3rd one from Gene Messer. I have no complaints about the dealership. The service advisor (Brandy) was knowledgeable and willing to help us get the service we needed.

Great service. In and out in 30 minutes. Staff are courteous and knowledgeable. Service department is neat and clean as is the waiting room. Will continue to take my vehicle there fir service.

Vehicle was serviced at the time scheduled, service representative explained process clearly, waiting area was clean and comfortable with free coffee available, service was completed quickly.

Braden with the service department was amazing! Great customer service.

Their service department is very efficient and very polite

the service is great ,the people are very helpful

My son took my vehicle in for climate inspection, where they check, rotate and balance your tires check all oils and we needed a cabin filter order since it was not on from last inspection. I was not charged for top of filter for cabinet. My battery was check and a recommendation was stated but will obtain next month. Happy with the outcome dealership filled all fluids and repair tire that had a nail in it.

Service was very good, prices???

Awesome in every area. Worth repeating Awesome in every area. Three’s the charm Awesome in every area. Referring them to anyone that will listen. Yel

I got great Customer service here. My saleswoman,Amanda Walker was great in helping me get into my 2021 Highlander. She want above and beyond on making this happen! I absolutely LOVE my new car 😁😁

The Online scheduling of appointment

oil change did a good job

Highly recommend Jose Venegas, he helped out so much. My fiancé and I are barley starting out and we were in desperate need of a car. Now we have a 2022 Toyota Corolla SE! We appreciate all his help.

Great service and very nice people working there

Service Dept got me in and out with my fuel pump recall. 💪🏼

I helped my daughter-in-law by taking her Toyota vehicle in when her battery needed replacing. The special battery needed was not in stock and required quite an effort to locate one and get it delivered to minimize the down time. Kudos to the parts and service departments. Also, when I needed an oil change in in my Tundra, the service techs found a couple of small things that needed to be addressed. After talking to the service manager and discussing them, things progressed smoothly and quickly to a good conclusion. I found them to be knowledgeable, professional, courteous and helpful.

They are very efficient and polite. David was helpful as well as the rest of the crew. They treated me like they had known me for years I was very comfortable with asking questions and interacting with all of the crew.

Just bought a second vehicle with Amanda! She is fantastic! Go see her!

Oil change on 2018 camry was done well. The only thing I wish is that they would have gotten it done in a more timely fashion. 2 hours is a little too long for just an oil change.

Took care of me like family! So happy with my experience!! We ordered my car and it only took 30 days! It was suppossed to be 60 to 90

I went in to get my car serviced and Adam Baugher got me in and out with amazing customer service! I will be coming back in the future👍🏽

Had a recall. My Tacoma was bought from defunct Reagor-Dykes. I had great service at Gene Messer and may trade up to a better truck with them.

Great associates, great cars, great service. Highly recommend

Michael was great! He got my car serviced in a timely manner and had a great attitude. I would definitely recommend using him and this service department.

So helpful and kind pleasure doing business with gene messier kiea

I delt with Nieves Garcia. He treated me professionally and respectfully.

Amelio was great! Love the service at Gene Messer.

Breaden was wonderful and the other guy (didn’t get his name) were great associates! Always recommend Gene Messer and have used for years

Dropped car off at 9:00. Work completed. All good Very pleasant service personnel

Jose with Gene Messer was amazing to my daughter! Helped her to obtain her first vehicle. Had the paperwork brought to me so I could help her, and I live 4 hours away from Lubbock. If you are in need of good customer service , you won’t go wrong with Gene Messer! And ask for Jose!

wow. great service. scheduled appt online. they promptly performed preventative maintenance while I waited. much cheaper than anticipated

Gene Messer Toyota and Service adviser Brandy did a great job. Had me in and out in no time. Thank You for being so professional.

Everyone was very helpful and professional. I was able to get an appointment the same day. The work was done well by friendly and courteous staff.

Great service and people👍👍👍

Gus and Mont were great. They listened to what I was looking for and went out of their way to make it work without pressuring me. Great team. Love my new Highlander

Had to drag my 2009 Prius in there and Adam did the upmost to make I left in my car. Thank you.

Had updates as work being done. Great report to review after work done. Got a wonderful coupon to use for the oil change.

The salesmen are highly professional and courteous.

I’ve been in for service several times lately for my car and my wife’s. The new service bays and customer lounge are fantastic. There are a half dozen sharp service techs ready to take care of things. The lounge has plenty of room for comfortable social distancing, power supply for phone and laptop and a full blown coffee bar. The clear message is: service is top priority. The employees treat you like valued customers whose time matters. If you have questions, the service manager is accessible and happy to answer questions. This is another reason I buy Toyota ...

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My car repair was handled very efficiently. My ride home and back to Gene Messer Toyota was on time and pleasant. My service advisor, Braden, was very helpful and kept me informed about the service, the price, and explained every detail of the repair thoroughly. I had a very good experience at Gene Messer Toyota.

This was the smoothest car purchase I have ever made! I found the exact car I was looking for at Gene Messer and flew all the way from Phoenix to purchase it! Oscar T. was the most helpful salesman I have ever dealt with! Thank you again to the Gene Messer Toyota Team for making this purchase happen from 2 states away!