Gene Messer Toyota Reviews & Testimonials
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The people at this dealership were polite, quick , and got my car fixed in an incredibly fast and impressive amount of time!
Service was excellent and honest and the service people are very helpful and easy to work with
Layven helped me get into a new Rav4 2023 and walked me through the whole process. Very appreciative of him and the patience he had during the whole purchase.
I knew what I wanted and they helped me make it happen. Got everything lined out before I even showed up. Made the process so easy.
Very helpful, thorough, and friendly. Quick with our oil change and tire rotation, all was great!
I love Toyota! They always take care of my needs and i leave everytime knowing I’m in the right hands! Thanks Matt!
They did the right thing in the situation presented to them. Very friendly service reps.
Very helpful, kind, and does good work as well as wanting us to be satisfied.
I am really pleased with this dealership. They always make me feel like they are willing to help.
We had a good experience, Ethan Abbott was very in tune with what we were looking for, and was quick to let us know when something, that fit our search, showed up on the lot.
They treat me and my family, right they are courteous, professional, friendly, easy to deal with
Great service as always. Friendly and efficient. Got me in and out pretty quick. Thanks!
The staff at Gene Messer Toyota have been very helpful and polite during my visits.
Great dealership good people great prices finance department has a great service and Mr. Kade is a great person & sale associate
They were great from showing me the vehicle all the way to the financing!!! Vidal worked hard for us to get the deal that we were happy with.
Great service and very courteous. Told it would take one and half hours but was ready in 45 minutes
They took good care of my vehicle and kept me well informed of it’s status.
They were great and very helpful! Made the car buying process easy for me! I appreciate everything!
I was really pleased with my oil change experience today. It was done quickly, and I had a good coupon!
There very good at helping people. I'm very satisfied with their work. I'm happy.
Very efficient & friendly. Got waited on in good time. Kept me updated & let me know what the price was.
I brought my car in for new brakes. They worked me in and finished the job in a couple of hours
Friendly and quick. They are very friendly and trying their best to give you the best service for the process.
The service team worked us in after having had to cancel two appointments because of the State of Texas safety inspection system was down.
They have the best service! Make sure that I am well taken care of in every circumstance!!
Gene Messer Toyota has always been very professional and thorough taking care of my Camry. In fact, they are the only people who has touched my car since it was new! Thank you all!!
Luke was amazing. Jumping up and took care of us . Excelt salesman’s. 5 stars
They were easy to work with. Dealing was quick and efficient. Salesperson was easy to talk to and had the car ready before we even got there.
Salesman was professional, kind & knowledgeable. Explaining several important details about vehicles. Will definitely do business with salesman again.
Quality personnel from top to bottom whether you are by or getting a car serviced. I always take great care of the customers.
I found an unbelievable oil change coupon online and they honored it. After noon today I scheduled an appointment for this afternoon. The work was completed as estimated. Could not have gone better!
Oil change Gene Messer - drove to Bastrop -low oil level indicator on - oil cap left off after oil change in Lubbock
Salesman Oscar Tristan and Aly Moreno were great to deal with. First finance guy Austin Abbott not so much. Because I was not financing there he did not want even send paperwork to my email. He kept pressuring me to fill out credit app knowing I had everything lined up with bank. Second finance guy was helpful.
Jake was very helpful in finding the perfect Toyota truck for me. He explained everything clearly and made the experience very easy. I love my truck and couldn’t be more happy.
We were so very pleased that our first scheduled maintenance was: Quick Friendly Professional Thorough
Bought a vehicle here will probably buy another! Great service and buying process really easy too!
Awesome and highly noticeable with helping others. Help with solving all your questions and take time to show you too.
The staff was awesome. Service was great and very quick. Very pleased and satisfied. Great
Service was fast and quick, was out with in the hour. Free hot coffee was good as well.
Bryan was very helpful during my visit to get my Toyota serviced. It is very easy to get appointments scheduled
Good quick service with reasonable charges and friendly staff that are helpful in many ways.
Sean our salesperson was outstanding. He was knowledgeable and patient. The dealership has a good selection, and everyone there was very nice.
Outstanding service- easy to schedule; fast; convenient; very friendly and helpful. Would recommend to anyone.
Great service department. Courteous and helpful! Comfortable waiting area. Prompt service and the service adviser, Braden, made sure I understood recommendations for my Highlander.
Service department definitely delivered as promised. The new tires and the alignment made the world of difference
My 4th vehicle from this dealer. Fast and friendly service. I highly recommend Gene Messer
Bryan is always my representative. He is wonderful every time!!! I feel he is extremely honest and helpful!!!
Everyone was very helpful, professional and easy to deal with. Salesman worked hard, was very helpful.
Very courteous and helpful. Great West Texas attitude. Work hard to get your vehicle serviced and on time
Fantastic dealership! We were so blessed by our exceptional customer experience! We are ever grateful for their integrity and excellence in our car trade & purchase. We will definitely recommend them to anyone in search of a no-hassle & joyful car buying experience! Thank you so much!
Fast, accurate, and personable. Always very helpful with any thing I ask about. Good team.
They were very professional. They got me in and out on time. They were very organized.
Great service! Very expensive - $72 for an oil change. Shocking! It appears my $25 digital discount was offset by the $72 oil change price gouge.
Accommodating, friendly fully staffed clean thorough , careful, I found all these to be true thankd
Cooper Gearhart was my sales professional- he is great at his job and actually made my car-buying experience fun! He provided timely information and was a very good communicator. He helped me learn how to use my Toyota app and made sure I was set up and ready to go. Everyone at the dealership was friendly, personable, and professional. I highly recommend Gene Messer Toyota!
Had a great experience with Eric. He was courteous, confident and knowledgeable thought out the whole deal. Even though I live in Colorado, I will be recommending him to my family and friends lubbock.
Excellent service and advice!! Very helpful staff and a great experience. Love having an appointment and getting right in ❤️
I have been buying cars from Gene Messer Toyota for several years. They are professional, friendly, and very knowledgeable. I won’t shop anywhere else.
Dealership was clean and technicians were quick to attend to customer. Technician was courteous. Excellent service!
Great service as usual. They found other issues to be fixed too. I recommend them.
Joe made buying a car a pleasure! Highly recommend this dealership! I live my new Corolla!
Joe was extremely helpful when buying my vehicle, Toyota Highlander and also extremely helpful helping my sister purchase a vehicle for her son.
We were really impressed with the professionalism of everyone at this dealership. This was our very first vehicle to purchase in Lubbock and I’m so glad it was at Gene Messer. Thank you!
I've been totally satisfied with all the service that I have received from the dealership.
Very professional service advisors and dealership staff. Consistency and care are always evident in dealing with Messer Toyota.
He was so kind and tried to help us in a best way. He explained very patiently and try to help us.
Edie Reyna is my guy always helpful and tries his best for me. It rare to find someone to trust. He's the best
I am in my third Toyota after a few years of GM vehicles. We started back in the late 70’s and no other vehicle is as dependable. As for gene Messer our service has been excellent from the beginning
Service Department run by Dave Randall is the best most efficient I have dealt with. They always meet and exceed my expectations.
They were Awsome and we really enjoyed dealing with gene messer for our car needs
Great customer service. The iPhone App needs some work as I could not to use it to set up appointment.
Gene Messer Toyota is extremely efficient. Easy to schedule your service and always on time.
The experience at this dealership was excellent. Knowledge and timely professional attention to detail was very strong in regards to the situation at hand. Very pleased!
I’m very pleased with the handling of our tire situation yesterday on our 2022 Camry! Braden was very courteous and friendly, and took care of us in a very prompt and professional way!
Friendly and efficient staff. Nice person at the coffee bar. Clean waiting area. Online coupons are great
Andrew was so helpful in finding my next car! I absolutely loved it & the entire experience was super easy and quick!
My service advisor David was very courteous and prompt to welcome me and tend to my needs. My oil change and brake/rotors replacement were done in a timely manner.
Bryan Womack was incredibly helpful. My maintenance vehicle was still on after service and he took the time to reset the dash message.
Best experience ever, everyone went out of there way to make this a great experience
Everyone at Gene Messer Toyota, was super helpful, courteous, and understanding when they realized it was my first time to buy a car without my husband. They could’ve taken advantage of my an experience, but my son, who is a mechanic, told me they gave me a really good deal.
This dealership is great with detailed information and satisfactory service. They ensure that you get the best with your preset budget. I had a great experience and I got the best deal ever!
The sale was great but the service afterword is outstanding. Absolutely amazed at the professional, friendly service!! Happy I got a Toyota!! Thanks Matt Walker - You ROCK!
Very helpful, friendly. They keep in touch after purchase to check on you. Will definitely be buying more vehicles from them.
Sticker was $4-6k cheaper than anything in my area and that's getting a little lower amount for my trade than normal (traded sight unseen). Shipped truck, picked up my truck and still beat everyone else's price
I’ve always been treated as though I’m the only customer. I got wonderful service today and the men were all very polite and very helpful about the questions I asked, because I’m taking a short family trip in a few weeks. They got me in and out very quickly.
Great people, made the whole process of purchasing a vehicle so smooth and easy. My family has purchased 3 vehicles from Lane, Brady , and the excellent staff at Gene Messer Toyota
Caring about you and your vehicle. Great work ethics. Do an excellent job. Go over what they did with you to make sure everything was done that was requested. Take care of their customers!!
Quick services and nice technicians. I have Five Stars for this dealership. Thank you very much!
I had great customer service and also great professional service. I was told up front what work would be done and what the cost would be. The service was done in a timely manner.
Excellent service, and very patient with my questions no matter how silly or simple they were.
Great Service Department! Got my oil changed and was in and out in no time. Great job!
I took my car in this morning for regular maintenance. Matt was extremely courteous and helpful. They got me a courtesy ride back home. I love Gene Messer!!
Great dealership. Flew down from Seattle to get a used car they had. Was treated fairly on the price and got great service. Brandon was great as well as the FNI person.
The service drive is highly recommended. I am very impressed with the atmosphere and my service writer, Brandi, did an excellent job. Thank you!
Great and friendly service,Thank you Brandi!
Cody was very helpful. I got to order a part . Loved the waiting room. Snack bar and sports Tv were very nice. Very comfortable.
Very efficient and respectful representative. A shout-out to Brandi!
They do a great job and communicate well!
They were very helpful and responsive to my questions/concerns.
Nice people. Fast friendly service.
Reviews & Testimonials | Gene Messer Toyota
